CX.WF is the CX Practice at WebFirst.com. We are a growing team of UX, UI, Service Design, Content Strategy innovators and storytellers specializing in employee and customer experiences (CX) for government and healthcare. We have diverse perspectives and come from backgrounds in highly regulated servicing industries like healthcare, security technologies, and banking. Our approach includes highly efficient processes and modern, private sector best practices that integrate AI and are at-home in the most challenging digital transformation contexts.
It’s in times of extreme change that the government plays its critical role in providing continuity and retaining our trust. What’s it like to get a federal site transition ready in three weeks? How can you do a ROT analysis quickly? In this behind-the-scenes look at the efforts involved in readying a 9000+ page federal website, we pass along what we’ve learned and explore the critical role of change management.
